General rules

Strong profanity/swearing is not acceptable, neither is excessive swearing in posts. Use of abbreviations or symbols that can be inferred to and/or represent strong swearing is not permitted. We have a automatic censor in place to block many swear words.

Posting any comment/post or answer that is: abusive, hateful, racist, bigoted, sexist, harassing, threatening, inflammatory, knowingly false, vulgar, obscene, pornographic, promote/show illegal drug use or are overtly sexual are not allowed.

Commercial promotion is not allowed on this site without an advertising contract in place. Any posts/threads/signatures will be deemed to be spam that directly promote commercial entities, products or services, where the poster does not have a paid advertising contract. Site administrators and moderators reserve the right to determine what we class as Spam or Commercial posts.

Files uploaded to CITA must not:

1. violate any law, statute, ordinance or regulation (including without limitation those governing pornography, false advertising, deceptive practices, or copyright)
2. contain programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information.

All information that you disclose may become public information and caution should be exercised when deciding to share any personal information or discussing another person, website or organisation on the site. This includes providing your address, phone number or other personal information to another member. Please exercise caution. You are legally responsible for all content that you load to the site. The Administrator(s) reserve the right to access any or all content that you transmit using the site or that may be stored within the site and its databases.
Members must not behave in a way that could be construed as an attack on the site. This includes hacking the site via back-end or front-end, DOS (Denial of Service) attacks and similar criminal attacks.
Illegal Content and Activities
Breaching any of the following rules will attract a Zero Tolerance response from the CITA Moderators.

Illegal Content

Information regarding illegal activity may neither be requested nor discussed. Members are not to discuss/promote or otherwise disseminate information regarding any illegal activity. Discussion of any illegal activities – be they criminal or civil – is unacceptable. This includes requests for software copyright infringement, discussion or promotion of software copyright infringement, requesting/providing access to serial number generation software, download information regarding potential copyright infringement of software, but is not limited to these.

Personal Details

The posting of an individual’s personal details is not permitted under most circumstances. This includes posting details of political figures, ISP staff, people that have wronged you, etc.
It is also inappropriate to post company contact details which aren’t available publicly. Examples of this might be an employee’s desk phone number, or details on a priority/escalation support line.
Details that have been previously published by the employee or the company may be acceptable to reproduce, however if the details were provided to you as a customer because you have an unusual or critical issue, it’s inappropriate to post it in the forums.
In ambiguous cases, the moderator has the final say.


Posts/threads that could be deemed libellous or defamatory will be removed.

Defamation is a communication (written or spoken words, pictures, graphics, gestures, etc) from one person to another that lowers or harms the reputation of an identifiable third person where the communicator (the publisher) has no lawful defence. The law of defamation aims to balance free speech with the right of an individual to enjoy a reputation free from an indefensible attack. The essence of a defamation action is damage to reputation, not that the publication was untrue, or that it infringed on the privacy of the plaintiff (the person who brings the law suit) or that it upset or hurt the plaintiff’s feelings.

There can be no defamation unless the person about whom the communication is made is identifiable in some way. At its simplest, that will be when the plaintiff is actually named, but even if the plaintiff is not actually named, other information may achieve the same result. For example, the use of a false name may not avoid a communication being defamatory if the plaintiff can be identified by other means.
In all States and Territories of Australia, companies (except for very small, independent ones) and other organisations with a ‘legal personality’ (eg. incorporated associations, trade unions, local councils) cannot sue for defamation.
The key issue in a defamation action is damage to a person’s reputation. The test of whether a communication is defamatory is: ‘Does the communication lower/harm the plaintiff’s reputation, hold the plaintiff up to ridicule, or lead others to shun and avoid the plaintiff?’ This is judged from the view of ‘ordinary reasonable people in the community in general’ and in light of contemporary standards.
The meaning that is argued over (the ‘imputation’) might not be what the communicator meant to convey. The court will look at what it considers the ordinary reader or viewer could have understood the communication to mean. This may differ from what both the plaintiff and the defendant think.
Even if something is, at first glance, defamatory, there are several important defences under the law of defamation. In the main, these defences include (but aren’t limited to):
1. Honest opinion (previously known as fair comment)
2. Justification/Truth
3. Triviality
4. Fair reporting
5. Innocent dissemination

Before you Post

· Consider the context of what you are saying. What meanings arise? Might they be defamatory? Try to put yourself in the position of potential plaintiffs.
· Check who is identified. Just because you refer to someone by (for example) their CITA forum user name doesn’t mean there aren’t people who know the real identity behind the user name.
· Is your post adding any value to the discussion? Consider the benefits of posting against the risk of being sued for defamation; in any Court case, you will have to take responsibility for what you have said.
· What defences might be relevant? If it is meant to be comment, ensure that it is clearly identified as such (for example by adding “In my opinion …” and that the facts on which it is based are stated or obvious). Try to focus on issues rather than personalities.
· If you want to argue that the defamatory imputations are true, how will you prove it? Remember proof has to be to the stringent standards demanded by a court.

What if you think you have been defamed?

· Herring the post and/or contact a moderator. Explain what you think is defamatory and why you think so. Moderators will review the posts, and remove threads or posts as required under CITA’s own forum rulesIf you believe there are specific users making inappropriate comments about a person or business, please provide any additional information that may be helpful in verifying whether this person is in fact doing so maliciously. This information will also assist in determining how best to deal with the user in question.
· Take the time to politely post a response that puts your (alternate) point of view.

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